Privacy policy

This Privacy Policy applies to SoftServe Bulgaria EOOD with UIC: 203002670, having its seat and registered office at Sofia, Bulgaria No 49B street (herein referred to as “SoftServe”, “we”, or “us”). This Privacy Policy explains what information of yours will be collected by SoftServe when you access the website and when you register for any event or conference organised by SoftServe («SoftServe services»), how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data.

Information we collect about you

We collect information about you when you submit the information through the form on the website or otherwise make the information available for us (by phone, email, etc.). For example, we collect information about you such as your full name, phone number, email address, place of work (company name), position, technology, city, or similar, when you submit information through a form on the website when registering for the event or conference organized by SoftServe. All personal data requested in the form is mandatory and failure to provide this data may make it impossible for us to provide SoftServe services. In cases where it is specifically stated that some data is not mandatory, you are free not to submit this data without any consequences on the availability or the functioning of the services. We may also make photos and/or video with you use during the events and use them as described in “How the information about you is used” section. We may collect your personal data, such as your full name, phone number, email address, place of work (company name), position, coding language, city, or similar, when you submit information through a form on the website when you are applying in order to win a prize at events, which are organized and conducted not by SoftServe. Our services are not directed to children under the age of 18, and we do not knowingly collect personal data from children under the age of 18 without obtaining parental consent. If you are under 18 years of age, then please do not use or access the website at any time or in any manner and do not register for the event.


We collect anonymous information from visits to our website to help us provide better customer service. For example, we may record certain automatically collected information, which may include IP address, web browser, OS, the web pages or sites visited just before or just after using the website, keep track of the domains from which you visit and we also measure your activity on the website, but we do so in ways that keep the information anonymous. SoftServe uses this data to analyze trends and statistics and to help us provide better customer service. Cookies can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Some SoftServe pages use cookies so that we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

How the information about you is used

We will use the information that we collect in order to provide SoftServe services to you i.e. to organize and conduct the event or conference organised by SoftServe, to respond to your comments, questions and concerns. We rely on the contract as a legal basis when processing your information you provide to us, since processing of your personal data is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/members in connection with the performance of a contract. We will also send you marketing offers and updates about SoftServe, events and webinars announcements and information about vacancies, where we have obtained your consent. We will ask for your consent to process your personal information in order to improve our services, send you marketing material and keep you updated on our events and webinars. If you have consented to receive marketing, you have a right at any time to stop us from contacting you for marketing purposes. You may unsubscribe at any time by following the instructions contained within the email or by sending an email to the address provided in the “Contacting us” section. We can use photos and video we make during event on our website, in social media, press releases, etc, with marketing purposes. We will also process your data based on legitimate interest and send you targeted and appropriate marketing messages including information about products and services, events or other material that will be relevant to your individual interests and process your personal information to make sure we send you only relevant, targeted information. You can opt-out of this at any time by following the instructions contained within the email or by sending an email to the address provided in the Contacting Us section.

Your rights

If you wish to access or amend any personal data we hold about you, or to request that we delete or transfer any information about you may contact us as set forth in the Contacting Us section. At any time, you may also object to processing of your personal data or ask us to restrict processing of your personal data. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us as set forth in the Contacting Us section. You also have a right to lodge a complaint with data protection authorities.

Other websites

This website contains links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies. SoftServe is not responsible for the privacy practices or the content of such websites.

Data processing and transfer

In addition to SoftServe, in some cases, personal data may be accessible to certain types of persons in charge, involved with the operation of the website or external parties (such as third-party technical service providers, hosting providers, communications agencies) appointed, if necessary, as data processors by SoftServe. These third parties may have access to, or process personal data as part of providing those services for us. Our contracts with them require them to maintain the confidentiality of such information. Your information collected by SoftServe may be stored and processed in the Europe, United States or Ukraine or any other country in which SoftServe or its subsidiaries, affiliates or service providers maintain facilities. SoftServe may transfer information that we collect about you, including personal data, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We will comply with GDPR requirements providing adequate protection for the transfer of personal data from Europe to third parties, in particular, will enter into the standard contractual clauses approved by the European Commission. By submitting your personal data, you agree to this transfer, storing and processing.

Integrated Services

You may be given the option to fill in the form through the use of your user name and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your LinkedIn or Facebook account, or otherwise have the option to authorize an Integrated Service to provide personal data or other information to us. By authorizing us to connect with an Integrated Service, you authorize us to access and store your name, email address(es), date of birth, gender, current city, profile picture URL, and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Privacy Policy. You should check your privacy settings on each Integrated Service to understand what information that Integrated Service makes available to us, and make changes as appropriate. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting us.

Data retention

We keep your personal data for as long as it is necessary to do so to fulfil the purposes for which it was collected as described above. The criteria we use to determine data retention periods for personal data includes the following: retention in accordance with legal and regulatory requirements. We may retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse.


We endeavour to use appropriate technical and physical security measures to protect your personal data which is transmitted, stored or otherwise processed by us, from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time in our sole discretion. If we make changes to this Privacy Policy they will be posted on the website so that you are always aware of what information we gather, how we might use that information and in what circumstances we may disclose it.

Contacting Us

In the event you have any questions, comments and requests about the information set out in this Privacy Policy, please contact us via email at