CROSS-CULTURAL COMMUNICATION
PROGRAMS

HIGHLIGHT OF THE YEAR

Cultural Intelligence (CQ) training was undertaken by 70% of SoftServians, enhancing their awareness of cultural values when collaborating in international teams. 90% of participants found the training valuable and significant.

FACTS AT A GLANCE

66
Learning solutions
1311
Unique participants
81
NPS
85
Project teams covered

MAP WITH OUR ASSOCIATES AND CUSTOMERS ACROSS THE WORLD

SoftServe is made up of citizens from 42 countries and we work with clients from 35 countries.
67% of our teams are multicultural.

CULTURAL INTELLIGENCE (CQ)

CULTURAL INTELLIGENCE (CQ) MONTH

As the company continues to grow and expand as a global company, it is essential for its employees to have a firm grasp of cultural intelligence. The sessions were dedicated to understanding and fostering cultural values.

90
NPS
214
Unique participants

CULTURAL INTELLIGENCE (CQ) TRAINING

This 15-minute quiz-based learning experience consists of 3 parts (9 questions) and will give you a great opportunity to: 

  • define the notion of CQ and discover which skills contribute to developing it;
  • dive deeper into real SoftServe cases and learn how the CQ skills reflect in communication;
  • and finally check yourself on how to develop the CQ skills in your day-to-day communication with colleagues and customers.
75%
Completion rate
8025
Associates took quiz
2862
Associates left feedback
"I first thought this was fluff but i now understand why it’s important since working in a global company. I took culture for granted before this training".
"Сases checked on the course are really relatable, you can easily picture yourself on them and see whether you are cultivating the CQ values described and if not, find ways to do it".

COMMUNICATION HANDBOOK 

The Communication Handbook from Communication Consultants can help you unlock the secrets of meaningful communication. With its thorough range of strategies, knowledge bases, and expert phrases, you’ll have all the tools you need to gain the advantage in any conversation. Utilize this in valuable resource to cement relationships with colleagues and customers and start seeing the results.  

118
Requests

New cultures investigated in 2023:

Scotland
Switzerland
Italy
Japan

Most popular Culture Talk webinar — Culture Talk about Italy.

#SAMEBUTDIFFERENT CULTURE PODCASTS  

"Same but Different" series aims to show what national cultures have in common and what makes them different and how both the similarities and differences influence the way we do business.

2272
Times all episodes were played
12
Episodes

Most played are:

Ep 1 — How to understand Middle East 
Ep 8 — How to win trust, respect and negotiations with customers from India & China 
Ep 2 — How to hone your communication skills to work with Germany and Austria

LEAD ACROSS CULTURES

A course for the Mexican team. The main purpose of the course is to explain intercultural communication in a business setting and give participants an opportunity to practice and improve their intercultural skills.

10
Participants

CASE CRUNCHES

A series of short interactive sessions where participants dive into the specifics of communicating with clients as well as explore diverse perspectives on the same situation. Biggest advantage: the provided situations are based on real business cases.

5
Sessions
88
NPS

ZOOM IN GAME

It is an interactive game where participants receive a few pictures that are pieces of one puzzle to solve. By spending some time in separate rooms and sometime all together, they try to solve the puzzle with the help of their organizational and communication skills.

3
Sessions
100
NPS

MELTING POT: LANGUAGES & CULTURES COMMUNITY  

It is a Workplace group to share experiences and knowledge about cultures, communication, and languages, helping each other learn and grow. 

1015
Members