Active participation in compliance training, with 89% of learners, demonstrates a collective commitment to our company's goals of reducing data security risks. Research shows that such initiatives significantly decrease the risk of phishing attacks from 60% to 10% within the first 12 months. Contributing to this important aspect of our corporate goals is truly appreciated. Satisfaction with the platform has been rated at 4.3 out of 5, and the support team has achieved a remarkable 98% Net Promoter Score (NPS). This satisfaction is a result of a shared commitment to excellence.
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To ensure consistency in user experience and administrative efficiency, SoftServe University is implementing a standardized approach for managing long-term programs. Starting in 2024, this initiative will scale across all departments.
Transitioning from the default Cornerstone functionality, SoftServe University is adopting AskNicely for feedback management. This change aims to improve response rates, simplify processes, reduce administrative burden, and provide a clearer and more intuitive experience for end-users. The new UX/UI is expected to enhance overall feedback management.
Aligned with the company's 2023 strategic goals, operational tasks related to managing Learning Objects (LO) in Cornerstone will transition to the Global Shared Services Center (GSSC) team from Q1 2024. This shift anticipates cost savings of $10,800 annually, with a future baseline projection of a 20% reduction in expenses.
Updated Course Catalog features new clusters: Agile Programs, Business Development, Compliance, Domain Education, Leadership Development, Mandatory, Onboarding, Retraining, and Upskilling. Aims to streamline search process, categorize learning objects effectively at SoftServe University.
In 2023, our primary focus remained on advancing accessibility features within our application to enrich the user experience and promote inclusivity. These enhancements aim to facilitate a seamless interaction with the platform for a diverse audience. The key accessibility improvements introduced include:
These enhancements collectively represent our commitment to delivering a modern and consistent administrator experience, ensuring that administrators can efficiently manage learning activities and leverage the platform's capabilities effectively. Key redesign elements include:
L&D is continuously improving a Teams learning performance dashboard that helps our managers demonstrate the capabilities of our delivery teams to clients. It's an essential tool for our company to showcase staff skills and impress our current clients and helps to engage new ones. This dashboard among all companies' dashboards is in the TOP 10 by the number of visits and in the TOP 20 by share of usage during 2023.
We are continuously improving the Teams Learning Performance Dashboard to give you more insights into how your team learns. Accessing the dashboard for managers doesn't require a separate request, and there's no need to request reports and wait for their delivery. Filter and combine metrics as needed to get the desired insights right away.
Daily updates ensure the use of current and relevant data. The information is presented comprehensively with charts and graphs, ensuring clarity and preventing misinterpretation.
This tool empowers you to make data-driven decisions, understand your team members' needs, and save time for your core tasks.
On the dashboard, all learning data is aggregated in one place, eliminating the need for searching across multiple sources.
A new feature — the user assistance, presented as information cards with tips and descriptions — is now on a separate dashboard page. This enhancement makes it easier for you to discover the dashboard's capabilities, ensuring an even smoother user experience.
Reveals valuable insights into your team's learning, such as learning time, activities statistics, training completions, expenses, and engagement trends.
Provides insights into your team's involvement in educational activities, such as specific roles your team members fulfill within the company's learning ecosystem.
Offers an overview of your team's language proficiency and allows you to discover the impact of language courses, assess course format effectiveness, and track individual progress.
Allows you to monitor your team's mandatory training status and easily check the past due date for each training
Provides your team's retraining engagement and results upon completion. Discover data on unique learners, new joiners, and specific retraining programs during the designated period.