In 2023, we not only met but exceeded all key metrics, showcasing remarkable growth with a 13% increase in unique learning solutions. Simultaneously, we raised our quality standards, achieving a significant 6% improvement overall, reinforcing our commitment to excellence.
Top learning directions: Engineering leadership; Artificial intelligence; Cloud and DevOps; NVIDIA Technologies.
The goal is to empower tech leads with advanced leadership skills to navigate their teams through complex technical challenges. The program covers personal effectiveness, product management, people management, project management, and more.
Through this project, our primary goal is to ignite inspiration among our engineering leaders, encouraging the development of their leadership acumen. Participants in this initiative have the freedom to select from a range of solutions tailored to address specific topics or bridge knowledge gaps, allowing them to customize their learning journey.
This initiative gamifies key code quality principles with engaging quizzes to enhance project reliability. We piloted a JavaScript quiz with nearly 100 participants, and three more quizzes (Python, Java, .Net) are in design for an early 2024 launch.
We aimed to engage our engineers through practise-oriented and community-based projects like Coding Kitchen, Azure tech talks, and Long Story Short. These initiatives are designed to facilitate the sharing of personal experiences, delve into unconventional topics, explore the latest updates in technology, discuss researched methodologies, and foster insightful discussions.
The conference, inspired by the McKinsey Technology Trends Outlook 2023 report, aims to explore key trends in technology. It aims to bridge the gap between technology, business, and products, promote awareness of emerging technologies, and share insights on business priorities and progress.
This year we conducted presentations within 5 technology trends (Generative AI; Applied AI; Quantum computing; Low code platforms; Cloud and edge computing).
We are fostering NVIDIA competencies within our company through the Nvidia Future Tech Series. This project aims to popularize NVIDIA-related expertise by hosting a series of webinars. These sessions are designed to empower participants to tackle challenges, delve into the cutting-edge realm of NVIDIA's future technologies, and glean insights directly from NVIDIA's experts.
This six-section curriculum aims to equip learners with a comprehensive skill set in NLP, covering fundamental and advanced topics, along with deployment and inference techniques. Completion of this program prepares learners to apply their knowledge in various NLP applications and contribute to the field's advancement.
Crafted for quick comprehension, the curriculum on Omniverse consists of 7 sections, offering diverse materials for a comprehensive and engaging learning experience.
73% (718 participants) of PMs were engaged in learning solutions for PMs, including webinars that facilitate knowledge sharing and networking. Regular trainings ensure continuous learning and skill enhancement for our PMs to stay at the cutting edge of their field.
In 2023, our e-learning initiatives for Project Managers have played a pivotal role in enhancing hard skills. Crafted by subject matter experts, these courses covers such topics: Cost Management, PDP End-to-End Flow, Account Development Basics, Mentoring and Coaching Fundamentals, Effective Delegation, Communication Management, Managing Fixed Price Projects and SoftServe PM Tools Overview.
Top learning directions: Software Testing Leadership, reskilling from QC to TA, proficiency in optimizing software performance, mobile accessibility testing, the application of GenAI in testing, low-code test automation, and testing within the fintech and healthcare domains.
Retraining programs have been launched in a self-paced format to facilitate the transition from QC to TA using such programming languages as Java, JavaScript, and Python. The cumulative enrollment for these programs reached 205, providing valuable opportunities for individuals in reserve to acquire new skills and onboard to the new projects.
A novel learning solution has been introduced to enhance QM engineers' proficiency in optimizing software performance - Performance Testing at a glance with K6, attaining a remarkable NPS of 100% following its inaugural launch. This initiative has now evolved into a recurring upskilling training, effectively addressing the performance testing gap within projects.
Meet-ups were conducted addressing diverse topics such as metrics, quality expectations, RCA, the application of UX/UI principles to testing, automation with serverless, etc., encompassing QC, TA, SET profiles.
In collaboration with the QMO, we organized the QM Days conference to foster community growth and share insights on Quality Management. The conference covered crucial topics, including mobile accessibility testing, utilizing GenAI in testing, low-code test automation, and testing in fintech and healthcare.
In 2023 Experience Designers were eager to improve their skills in workshop facilitation and usability testing. They also have grown as Product Designers via participation in Learn & Win Design Marathon.
The initiative includes recommended learning materials from experts, fostering the development of professional competencies through Udemy Business.
A set of three learning solutions aimed at development of facilitation skills for participants with different level of experience: beginner, practitioner and collaborator.
The workshop is a problem-solving session that is based on the principles of design thinking.
In 2023 Technical Communicators have shown their interest in Version Control Systems learning, improving awareness on AI-related topics, and discover NVIDIA technologies.
This is the masterclass, which guides participants through the whole presentation design cycle. It defines ground rules for brand and composition and gives new tricks and insights to approaching presentation in your everyday life.
Technical Communicators (TCs) show a higher engagement rate on Udemy Business, with 28% compared to the company average of 18%. Key topics include MS 365 SharePoint, API Documentation, and AI usage.
In 2023 PdMs were engaged in learning community events, such as Product Inside and Digital Products Talks launched in cooperation with PdMO, CoE Product Management and BA. PdMs and candidates to this role learned on 2 complex programs: PdM Fundamentals and Enterprise Product Management.
This course helps people become successful product managers. It breaks down product management into easy-to-follow modules, covering important skills like talking to customers, testing ideas, and doing good interviews. The course was updated with the help of PdMO.
The series of sessions created in cooperation with CoE PdM&BA on how we build digital products at SoftServe.
The series of sessions created in cooperation with PdMO where product minded people share their experience, knowledge, success, and failures to help SoftServe Product community learn, excel, and grow.
In 2023, BAs aimed to enhance their skills in data and AI. To meet this, three new self-paced solutions were created, utilizing existing materials and Udemy Business courses. This approach reduced waiting times by over 60%.
Additionally, efforts were made to strengthen the community and promote knowledge-sharing through participation in regular events like IIBA webinars and Digital Products Talks. A new webinar series, BeAcon, was launched in collaboration with BAO, featuring experts discussing key topics like web accessibility and AI.
2 series of learning community events are organized for BAs specifically in collaboration with BAO: BeAcon initiative aimed at fostering knowledge sharing and promoting professional development and IIBA webinars - two-way dialogue with SoftServe's business analysis team designed to trigger questions and discussion on the future of BA profession.
2 curriculums are developed in cooperation with BAO and include Udemy Business courses and materials dedicated to gaining the knowledge necessary for beginning the work on data-related projects. They cover Business Analysis (Data Focus) PeEx profile.
The AI learning for BAs and PdMs has been covered by AI Library: Business Analysis and Product Management Focus. Created in cooperation with BAO and PdMO.